Customer Success Representative - 42488848514 job at Somewhere Latin America, US

Job Description

Seeking LATAM-based candidates who are LATAM citizens. Only English CVs will be accepted.

Position : Customer Success Representative

Working Schedule : 9a-6p EST

-Salary Range :$1800 - $2200/month (the final salary will be determined by the candidate's level of experience and at the discretion of the client)

About the Role:

We are looking for a proactive and customer-focused Customer Success Representative Â to join our team. The CSR will be the primary point of contact for our customers, ensuring a smooth onboarding process, providing ongoing support, and working to maximize customer satisfaction, retention, and growth.

Key Responsibilities:

Build strong relationships with customers to ensure a high level of satisfaction and retention
Guide new customers through onboarding and ensure a successful implementation of our product/service
Respond to customer inquiries via email, chat, and phone in a timely and professional manner
Troubleshoot issues and provide solutions or escalate appropriately
Monitor customer health metrics and usage trends to identify risk or growth opportunities
Collaborate with internal teams (Sales, Product, Support, Marketing) to resolve customer issues and relay feedback
Conduct regular check-ins and QBRs (Quarterly Business Reviews) with key accounts
Maintain accurate records of customer interactions in CRM systems (e.g., Salesforce, HubSpot)
Advocate for the customer internally and contribute to a customer-centric culture
Â

Qualifications:

3-5 years of experience in customer success, account management, support, or a similar client-facing role
Excellent verbal and written communication skills
Strong problem-solving skills and attention to detail
Empathetic, customer-first mindset with a passion for helping people
Comfortable working in a fast-paced, tech-driven environment
Experience with CRM and customer success tools is a plus (e.g., Zendesk, Gainsight, Intercom)
- Preferred: Experience in using Zoho Suite, Zoho Desk, Zoho Click, or similar tools, and CRM tools.Â Â

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