Web Chat Agents Job at Mutual Realty, Chicago, IL

bm1NaUc4R3NqVmRlZytNVHRKeVYrQ0Ftbmc9PQ==
  • Mutual Realty
  • Chicago, IL

Job Description

For inbound chat operators. Our Web Chat Agents provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.

Responsibilities:
* Handle a wide variety of customer inquiries via online chat
* Provide accurate information about products and services via online chat
* Narrow down on appointment information to schedule appointments
* Develop and maintain a knowledge base of the ever-evolving products and services
* Capture customer contact information for lead generation and client review
* Summarize interactions based on customer needs for client review

Qualifications:
* Previous experience in retail customer service or the automotive industry preferred but not necessary
* Must be able to type at least 35 WPM, 40 and above preferred
* Have a handle on basic internet and window based computer skills
* Strong ability to multitask is preferred, gaming experience is helpful
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick paced work environment

Requirements:
* Excellent customer service skills and ability to work in a fast paced environment
* Have a pleasant, patient and friendly attitude.
* Strong decision-making and analytical abilities.
* Fluent English both spoken and written.
* Fast typing skills a plus. Minimum 35wpm
* You must be able to pass a background check.
* High School Diploma, GED, or equivalent certification.
* Experience in an office setting, customer interaction, call center or office customer service setting is preferred. 2+ years experience.
Employment Type: Full-Time
Salary: $ 17.00 29.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

ExecutivePlacements.com

Data Analyst(Entry/Junior Level) Job at ExecutivePlacements.com

Job Opportunity At SynergisticIT SynergisticIT understands the complex nature of the job market and how difficult it can be to secure a position, especially for fresh graduates. Therefore, we assist and help tech-savvies to convert their passions into professions. We...

Virtuous Wellness Center

Occupational Therapist Assistant - COTA Job at Virtuous Wellness Center

 ...Join Our Team as a PRN Occupational Therapy Assistant (OTA)! Virtuous Wellness Center Arnold, MD. Are you passionate about empowering...  .... Since 2014, weve been delivering holistic care including Physical, Massage, and Acupuncture therapies. Our beautiful, modern... 

Labcorp

Lab Assistant Job at Labcorp

 ...passionate about helping people and have a drive for service, then LabCorp could be a great next career step!LabCorp is seeking a Lab Assistant to join our team in **Portland, OR** . This role works in a high volume, production-based environment performing a vital... 

HCA Healthcare

Rehab Tech PRN Job at HCA Healthcare

 ...the PRN career opportunities as a Rehab Tech PRN you want with your current employer?...  ...counseling services and resources for emotional, physical and financial wellbeing+ Family support,...  ...care physical, occupational, and speech therapy throughout Mission Hospital. Participates... 

Performance Food Group

Shipper- 2nd Shift - Starts at 5:00pm Job at Performance Food Group

 ...Deliver the Goods**+ Growth opportunities performing essential work to support America's food distribution system+ Safe and inclusive...  ...for preparing outgoing shipments by verifying orders, packing items securely, and labeling packages. They often use inventory...