Web Chat Agents Job at Mutual Realty, Chicago, IL

bm1NaUc4R3NqVmRlZytNVHRKeVYrQ0Ftbmc9PQ==
  • Mutual Realty
  • Chicago, IL

Job Description

For inbound chat operators. Our Web Chat Agents provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.

Responsibilities:
* Handle a wide variety of customer inquiries via online chat
* Provide accurate information about products and services via online chat
* Narrow down on appointment information to schedule appointments
* Develop and maintain a knowledge base of the ever-evolving products and services
* Capture customer contact information for lead generation and client review
* Summarize interactions based on customer needs for client review

Qualifications:
* Previous experience in retail customer service or the automotive industry preferred but not necessary
* Must be able to type at least 35 WPM, 40 and above preferred
* Have a handle on basic internet and window based computer skills
* Strong ability to multitask is preferred, gaming experience is helpful
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick paced work environment

Requirements:
* Excellent customer service skills and ability to work in a fast paced environment
* Have a pleasant, patient and friendly attitude.
* Strong decision-making and analytical abilities.
* Fluent English both spoken and written.
* Fast typing skills a plus. Minimum 35wpm
* You must be able to pass a background check.
* High School Diploma, GED, or equivalent certification.
* Experience in an office setting, customer interaction, call center or office customer service setting is preferred. 2+ years experience.
Employment Type: Full-Time
Salary: $ 17.00 29.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Citizant

Computer Systems Engineer - 100% Remote (REF1717S) Job at Citizant

 ...responsible for analyzing business problems to implement and improve computer systems. You will analyze user requirements, procedures, and...  ...seamless system integration and performance. Testing and Validation: Conduct system testing and validation to ensure systems... 

Tap Growth ai

Systems Integration Engineer/ Validation Engineer Job at Tap Growth ai

&##127775; We're Hiring: Systems Engineer! &##127775; Join our team as a Systems Engineer and apply your expertise in software integration...  ...requirements engineering, risk management, configuration, and validation Experience in regulated environments, familiar with FDA,... 

General Motors

Associate Producer Job at General Motors

 ...delivering our core software experiences in our vehicles and across our 1st party apps and branded websites.**About the Role**Associate Producers are responsible for enabling the operational frameworks of the GM interface design team, including processes and best practices.... 

The Descartes Systems Group Inc.

Account Executive ( German Speaking) Job at The Descartes Systems Group Inc.

 ...culture through consistent participation in weekly coaching sessions, training and best practice sharingCandidate profile Fluent in German (business-level written and verbal) with the ability to conduct discovery, negotiation and executive presentations in both German... 

Manatal

TRAVEL ADVISOR - AGENT Job at Manatal

 ...Position Overview: We are seeking a motivated Remote Travel Agent to join our team. If you have a passion for travel, excellent communication...  ...: Previous experience in travel, tourism, or customer service is preferred. Strong organizational and communication skills....