Role: DESKTOP SUPPORT WITH AV/MEETING ROOM SUPPORT
Location: Raleigh, NC- Onsite
Mode of Hire: FTE- Full Time Opportunity
Job Description:
Job Summary:
We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team. The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.
Responsibilities:
- Provide technical support for desktops, laptops, and mobile devices
- Troubleshoot and resolve printer issues, including installation, configuration, and repair
- Support meeting room technology, including video conferencing equipment and presentation systems
- Install, configure, and maintain print servers and printers
- Manage print queues and resolve print-related issues
- Collaborate with IT teams to ensure seamless support
- Document incident resolutions and maintain accurate records
- Stay up to date with new technologies and trends in desktop support, printing, and meeting room technology
Requirements:
- 2+ years of experience in desktop support or related field
- Strong knowledge of Windows operating systems and desktop hardware
- Experience with printer troubleshooting and repair
- Familiarity with meeting room technology and video conferencing systems
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Bachelor's degree in computer science, Information Technology, or related field
Specialized Skills:
- Print server management
- Printer troubleshooting and repair
- Meeting room technology support
- Video conferencing system support
Nice to Have:
- Certification in desktop support or related field (e.g., CompTIA A+)
- Experience with IT service management tools (e.g., ServiceNow)
- Familiarity with cloud-based technologies and services
- Experience in a similar industry or sector
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