Job Description

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

Job Description

The IT System Administrator acts as a crucial liaison between the IT Service Desk and Infrastructure teams, ensuring seamless communication and efficient operations. This role encompasses a diverse range of responsibilities, including Service Desk support, ServiceNow administration and development, SharePoint and Teams administration, and other essential IT system administration duties.

Principal Accountabilities

Service Desk Support:

• Provide advanced technical support and guidance to the IT Service Desk team.
• Troubleshoot and resolve complex technical issues escalated from the Service Desk.
• Ensure timely and effective resolution of service requests and incidents .
• Document system configurations, procedures, and policies.

System Administration:

• Collaborate with the engineering team to design, implement, and maintain IT infrastructure solutions, including network, server, and storage systems.
• Manage and maintain Intune, SharePoint sites and Teams services, providing user support, troubleshooting, and training. Implement and enforce SharePoint and Teams governance policies.
• Act as a bridge between the Service Desk and Infrastructure teams, facilitating communication and collaboration.
• Monitor and maintain IT systems, ensuring high availability and performance.

ServiceNow Administration and Development:

• Administer, develop, and customize the ServiceNow platform, including creating and managing workflows, scripts, and automation.
• Optimize platform performance and usability, and perform maintenance, updates, and upgrades.
• Manage user roles, permissions, and security, and implement security policies to ensure compliance.
• Implement and refine ServiceNow modules (e.g., ITSM, RSM), and configure and maintain system integrations.
• Ensure data integrity, develop reports, and manage licenses and vendor interactions.
• Monitor performance, troubleshoot issues, and provide user support, including maintaining documentation.
• Contribute to governance and continuous improvement.

Communication & Collaboration  

• Communicate effectively, verbally and in writing with people at all organizational levels. 
• Work in a team environment making positive contributions to the organization. 
• Establish and maintain effective relationships with staff members, customers, and vendors. 
• Other duties as assigned or required. 

Qualifications

Education &

Qualifications

Required:

• Proven experience as an IT System Administrator or similar role.
• Strong knowledge of IT infrastructure, including servers, networks, and storage systems.
• Proficiency in ServiceNow administration and development.
• Experience with SharePoint administration.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Familiarity with ITIL/ITSM framework and best practices.

Preferred:

• Associate’s degree in computer science, Information Technology, or a related field.
• Relevant certifications (e.g., Microsoft Certified: Azure, SharePoint, Teams Administrator, ServiceNow Certified System Administrator).
• Experience with scripting and automation (e.g., PowerShell, Python).

The US national base salary range for this position is $84,270- $103,231. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.

Additional Information

All your information will be kept confidential according to EEO guidelines. You must be work authorized in the United States without the need for employer sponsorship.

Benefits

Our benefit package supports the well-being of our employees and their families. Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings,  Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week. Additional in office time may be required to support team/project needs. Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on

qualifications

IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.

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