Job Description

Stylist - Seasonal - Seattle Outlet

Seattle, Washington, United States

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

As an AllSaints Stylist, you are the fundamental link between our products and customers.

The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations and personal shopping. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.

You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers and ensuring that our stores are looking fabulous at all times.

You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.

WHAT WILL I BE DOING?

• Our stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun!
• You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience
• You will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times
• Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey
• You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
• You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
• You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result
• You will greet our customers into our store and tailor your approach to support the purpose of their visit
• Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times
• Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development
• You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
• You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly

WHAT SKILLS DO I NEED?

• Friendly and attentive; you'll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience
• Awareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alike
• Can do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors
• Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure
• Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
• You'll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints
• Excellent attention to detail
• A confident communicator
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit

Pay Range in Seattle, WA
Exact compensation may vary based on skills, experience, and location
Hourly Rate:
$20.00/hr - $21.00/hr (plus potential to earn additional from our team commission scheme)
Elevate your earnings with our team commission scheme. Your hard work can translate into greater rewards.

ABOUT THE LOCATION

Our North America region is made up of 71 retail locations across the U.S. and Canada, with our flagship store in New York City. We are primarily based out of our Los Angeles studios, bringing our brand’s iconic aesthetic to West Hollywood, CA.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

At AllSaints, we're thrilled to offer you an exceptional experience during your fixed-term temporary assignment from October to early January. Here's what you can look forward to:

• You'll be wearing the latest AllSaints clothing and footwear while you work – and guess what? They're yours to keep when you part ways with us.
• Your hard work deserves recognition. Enjoy hourly pay above the national minimum wage.
• Share the love! Your friends, family, and loved ones can enjoy a fabulous 50% discount on our collections.
• We're invested in your career growth. Access unlimited career development training sessions.
• Forget waiting! You'll receive your paycheck every week, like clockwork with the DayForce App.
• Celebrate the season! Most of our locations are closed in the U.S. Thanksgiving and Christmas Day for you to enjoy the day off. Earn an extra holiday premium pay if you're scheduled to work on an observed holiday, such as Thanksgiving, Christmas Day, Boxing Day (Canada), or New Year's Day.
• Feel proud to work for one of the most diverse and responsible brands in the industry. We champion diversity, with more women than men on our board, a vibrant LGBTQ+ community, and a strong representation of BIPOC individuals.
• Spread the word and get rewarded! Our refer-a-friend scheme allows you to earn bonuses for referring talented individuals to join our AllSaints family.
• Forge lasting bonds with like-minded colleagues who share your passions and interests. At AllSaints, it's not just a job; it's a journey with friends for life.
• Access our global recognition platform, Nectar. Enjoy regular rewards and build meaningful connections along the way.
• Elevate your earnings with our team commission scheme. Your hard work can translate into greater rewards.

#LI-Onsite

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