Job Description

Greetings!

This is Rakesh from Last Word Consulting Inc. found your profile on the job portal. Please share your updated resume if available and interested.

Job Description: -

Job Role: Service Delivery Manager

Location: San Diego, CA (ONSITE)

Duration: 6 Months- CTH

Job Description:

• 10 years of experience in managing service delivery for big organization.
• Strong experience on managing service desk, desk side support, SCCM, Intune, Exchange, AD and Cross Functional teams.
• At minimum certified ITIL service management foundation at a minimum with a practitioner level or higher is desired.
• Strong project, customer service, communication, and service management skills based on experience with outsourcing arrangements.
• Knowledge and experience of industry standards such as ITIL v4, ISO 20000, COBIT, and CMMI - SVC at level 3 at minimum.
• Preferably trained in ISO 9001 process quality management.
• Strong knowledge of measurement processes, procedures and methodologies, including the ability to drive internal behavior.
• Knowledge of service integration processes and procedures in a sourcing environment, including the ability to work with other Providers to meet customer's end-to-end service levels.
• Able to handle the escalations and ensure to come up with Continuous Improvement plans.
• Ability to understand, design, implement, and manage ITSM management processes and procedures in an outsourcing environment

Thanks & Rgds,

Rakesh Bharti

Last Word Consulting Inc.

Mobile:- +1 469-306-4649 Cell:- +1 469-806-2227

Email:- [email protected]

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