We’re a growing US-based company hiring **Customer Service Representatives (CSRs)** to support our pet care clients through inbound and outbound calls. This is a **direct hire role**—we’re not a recruiter or staffing agency. We’re building our own team because we’re looking for **dedicated people to grow with us long term**.
If you're fluent in English, experienced in customer support, and love the idea of helping pet owners while working from home, you might be a perfect fit.
### What You’ll Be Doing
* **Inbound Calls**: Assist customers, schedule appointments, resolve common issues, or escalate when needed
* **Outbound Calls**: Follow up on previous inquiries, provide updates, and check in with clients
* **Customer Interaction**: Communicate with empathy and professionalism; record notes accurately in our CRM
* **Team Collaboration**: Meet performance goals and participate in ongoing training
### ✅ What We’re Looking For
* **English Fluency**: C1 minimum (C2 preferred), clear pronunciation
* **Experience**: 1+ year in customer service (bonus if it’s with US-based customers or in a call center setting)
* **Tech-Savvy**: Proficient in CRMs (Zoho, HubSpot), Zoom, Slack, Teams; type at least 40 WPM
* **Availability**: Able to work 6–12 hour shifts within the 11 AM – 9 PM EST window
* **Work Environment**: Quiet space, stable high-speed internet, and a reliable headset
* **Bonus**: A love of dogs and general pet knowledge are big pluses!
### You’ll Thrive in This Role If You Are:
* Friendly, composed, and professional on the phone
* A great listener with a calm, empathetic approach
* Detail-oriented and organized
* Comfortable juggling multiple customer types and call volumes
### How to Apply
To start, email us the following:
* Your **email address** so we can stay in touch
* Your **resume**
* **Your expected compensation range**
If your background looks like a good match, we’ll follow up and ask for a **60-second video introduction** as the next step in the hiring process.
We’re excited to find someone who’s not just looking for a job—but looking for a place to grow. Talk soon!
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