Job Description

Job Description

Play a pivotal role in shaping user experience through insightful research and collaborative innovation. Gather insights on customer needs and preferences and support the development and execution of research studies. Analyze, interpret, and review data to inform decisions on user experience design.

As a Quantitative Behavioral Researcher, Senior Associate , in the Commercial & Investment Bank's Behavioral Insights Team, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, analyze and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior UX leads and cross-functional teams, you support of the design and implementation of user-centric research efforts. At the associate level, bring your demonstrated proficiency in core experience research craft skills and continuously develop your expertise in these and other design-focused areas.

Job responsibilities

• Support the development and execution of research studies to gather insights on customer needs and preferences
• Analyze and interpret quantitative data and provide actionable and easy-to-understand recommendations to inform user experience design decisions
• Collaborate with cross-functional teams to ensure the documentation of user needs and business objectives to inform research efforts
• Conduct surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Support UX leads in the continuous improvement of research methodologies and the development of knowledge in additional UX disciplines

 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on quantitative research methods
• Proven ability to analyze and interpret qualitative and quantitative data to derive actionable insights and recommendations for user experience design
• Demonstrated proficiency in data analysis and visualization using R and/or Python
• Demonstrated experience in designing and implementing effective surveys, ensuring clear, unbiased, and relevant questions aligned with research objectives
• Experience responding to changing research requirements, whether due to research constraints or revisions to the research questions being asked

 

Preferred qualifications, capabilities, and skills

• BA/BS in data science, behavioral science, social psychology, statistics, or a related field
• Understanding of advanced statistical methods (e.g., longitudinal analysis, multilevel modeling, AI/ML techniques)
• Familiarity with experimental and quasi-experimental designs
• Familiarity with Tableau and/or Adobe Analytics

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Job Tags

Bank staff,

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