Job Description

Job Description

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

 

Who are we?

 

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!

 

Who will you be working with?

Provide dedicated support for EDI transactions and Customer Portal activities within the Customer Service Center of Excellence

How will you make a difference?

Ensure seamless electronic communication and self-service capabilities for customers, supporting both day-to-day operations and strategic initiatives.

What do we want to know about you?

• Familiarity with EDI standards (e.g., ANSI X12, EDIFACT) and ERP systems such as Oracle or SAP.
• Experience with customer service, technical support, or inside sales.
• Strong troubleshooting skills for EDI and web-based portal issues.
• Excellent written and verbal English and local language skills where required.
• Ability to work independently and as part of a team.
• Effective time management and prioritization skills to meet deadlines.
• Comfortable working under pressure and managing conflicting demands.
• Willingness to adapt to varying day-to-day responsibilities and new challenges.
• Desire to succeed and provide outstanding customer support.

Desired Characteristics

• Bachelor’s degree or equivalent working experience.
• Experience with EDI platforms, customer portals, or integration tools.
• Computer proficiency and data entry capability.
• Basic problem-solving and analytical skills.
• Process improvement mindset.

What will your typical day look like?

• Serve as the primary functional point of contact for Electronic Data Interchange (EDI) transactions and Customer Portal support within the Freight Customer Service team.
• Monitor, process, and troubleshoot inbound EDI transactions, ensuring timely and accurate data flow.
• Resolve discrepancies and exceptions daily across all supported orgs.
• Maximize auto-flow of inbound customer EDI orders.
• Respond to and help resolve customer inquiries related to EDI connectivity, transaction errors, and portal access via email, phone, or other channels.
• Support onboarding of new customers to the EDI platform and Customer Portals, including setup, testing, and training.
• Document all EDI and portal support activities in Salesforce and/or Oracle as directed by standard process for the appropriate business unit.
• Collaborate with IT and business teams to resolve integration issues and implement process improvements.
• Maintain up-to-date knowledge of customer portal features and expectations.
• Work with the OPX team to automate, optimize and document EDI and portal processes.
• Ensure compliance with Wabtec Corporate & local Environment, Health & Safety requirements at all times.
• Professionally represent Wabtec during all customer communications.
• Actively contribute to continuous process improvement efforts within the Customer Service COE.
• Ensure document retention is consistent with Wabtec Corporate policy.

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

 

Our job titles may span more than one career level. The salary range for this role is between $24.00 - $27.00 per hour. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

 

 

 

Additional Information

Our job titles may span more than one career level. The salary rate for this role is currently $0-0 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.

Job Tags

Hourly pay, Full time, Work experience placement, Local area, Worldwide,

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