Job Description

Internal Job Number: P05175CT

Description:

This recruitment will be used to fill one full-time Program Representative 2: Student Services Specialist position for the Division of Educational Ventures at Oregon State University ( OSU ).

The Division of Educational Ventures ( DEV ) is a growing, innovative, and collaborative organization with a commitment to providing high-quality online education. The division extends Oregon State University's exceptional learning experiences including microcredentials, certificates, and degrees available to students throughout Oregon and around the world.

The division includes Ecampus, offering over 100 online and hybrid degree programs; the Ecampus Research Unit ( ECRU ), conducting and supporting original research in online teaching and learning; the Corporate and Workforce Education Unit ( CWE ), creating pathways for learners employed by collaborators in business and government; the Center for the Outdoor Recreation Economy ( CORE ), providing workforce development for the outdoor recreation industry; the Open Educational Resources Unit ( OER ), aiding faculty in adopting open course materials; and the Alternative Credential Unit ( ACU ), developing short-form educational opportunities.

The Student Services Specialist is a member of the Student Success Team within the Division of Educational Ventures and reports to the Associate Director of Student Services. It is essential for the incumbent to represent multiple programs at different academic levels, and articulate policy/process across multiple program units, while also managing a variety of support systems and program review systems. The person filling this position will have full responsibility, under the supervision of the Associate Director of Student Services, and the Senior Director of Student Success, for the support of online students and departments. Overall, this position is critical to our unit's success in delivering services to diverse students and departments.

Ecampus enrollment is growing substantially each year in terms of the individual student headcount and total student credit hours. Ecampus currently offers undergraduate programs and minors, graduate programs, certificates and microcredentials online. Our student enrollment headcount is comprised of degree seeking and non-degree-seeking students, including those pursuing certificates and microcredentials adding another layer of complexity to this position's constituents.

This position is expected to provide complex and detailed information for multiple academic programs, university policy and procedures. In addition, develop and maintain information, program review systems, make recommendations based on reviews, and coordinate information as needed by the Associate Director of Student Services, the Senior Director of Student Success, and the Associate Vice Provost of Market Development and the Student Experience at DEV . Key responsibilities include:

• Provide problem solving, policy articulation, and university navigation via phone and email to Oregon State students taking online courses
• Serve as a knowledge resource for academic programs and campus partners across a wide range of services
• Oversee services in support of online students and make recommendations for Ecampus initiatives with both internal and external collaborators, including corporate and workforce education partners

Oregon State University and the Division of Educational Ventures maintain and enhance a collaborative and inclusive community that is dedicated to equity and equal opportunity. All employees of this division are responsible for ensuring that these commitments are achieved. In support of Ecampus student success, the Student Services Specialist provides advocacy and access to online students navigating the university's policies and processes.

Ecampus currently operates on a hybrid schedule, Tuesdays and Thursdays are designated in-office days as well as additional days as needed.

Minimum Qualifications (Staff) / Guidelines (Faculty):

Four years of technical- or professional-level experience analyzing or advising and/or instructing the public concerning specific programs or processes, monitoring a program, or performing participant reviews. Two years of the experience must have been comparable to a Program Representative 1 which involves monitoring, representing, and reviewing programs.

Requirements :

• Effective written and oral communication skills- including phone, email, and in person for internal and external audiences.
• Demonstrable experience with performance-based customer service work environments.
• Experience with managing multiple projects, establishing priorities, and meeting deadlines.
• Demonstrated ability to communicate successfully and inclusively, both in writing and verbally, with a diverse audience.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

Type:

• Ecampus currently operates on a hybrid schedule, Tuesdays and Thursdays are designated in-office days as well as additional days as needed.
• Typical office environment.
• This position may require travel.
• This position may require working events after hours or on the weekends.

About Oregon State University

Oregon State is a leading research university located in one of the safest, smartest, greenest small cities in the nation. Situated 90 miles south of Portland, and an hour from the Cascades or the Pacific Coast, Corvallis is the perfect home base for exploring Oregon's natural wonders. Oregon State University has always been a place with a purpose - making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality.Founded in 1868, Oregon State is the state's Land Grant university and is one of only two universities in the U.S. to have Sea Grant, Space Grant and Sun Grant designations. Oregon State is also the only university in Oregon to hold both the Carnegie Foundation's top designation for research institutions and its prestigious Community Engagement classification.As Oregon's leading public research university, with $261.7 million in external funding in the 2011 fiscal year, Oregon State's impact reaches across the state and beyond. With 12 colleges, 15 Agricultural Experiment Stations, 35 county Extension off ... ices, the Hatfield Marine Sciences Center in Newport and OSU-Cascades in Bend, Oregon, State has a presence in every one of Oregon's 36 counties, with a statewide economic footprint of $2.06 billion. Oregon State welcomes a diverse student body of over 26,000 students from across Oregon, all 50 states and more than 100 countries. They can choose from more than 200 undergraduate and more than 80 graduate degree programs, including over 30 degrees online offered through Oregon State Ecampus. Oregon State increasingly attracts high-achieving students, with nationally recognized programs in areas such as conservation biology, agricultural sciences, nuclear engineering, forestry, fisheries and wildlife management, community health, pharmacy and zoology. Oregon State also ranks high in sustainability, fourth among universities nationwide for using renewable energy and first in the Pac-12 Conference. And our students literally help power the university: 22 exercise machines at Oregon State University has always been a place with a purpose - making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality. For more information visit 400-acre main campus in Corvallis includes a Historic District, making Oregon State one of only a handful of U.S. university campuses listed on the National Register of Historic Places. The district includes such icons as Weatherford Hall, the Memorial Union and Benton Hall, the oldest building on the oldest building on campus.OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

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Job Tags

Full time, Outdoor, Weekend work,

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