Job Description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn , X (formerly Twitter) , Facebook , and Instagram .

Position Description: 

PAR is looking for an entry level IT Support Analyst to join the IT Service Desk team. This position is onsite only, located at our New Hartford, NY office, and provides primary support for our executive leadership and operations teams at that location. You’ll also work closely with the rest of the globally distributed IT Service Desk team in support of PAR employees across the world. We’re looking for someone with a passion for helping people, continuously learning, and diving into exciting challenges with technology-based solutions. At PAR you’ll have the opportunity to work with leading edge tech to enable today’s fast-paced business environment.

Position Location:

New Hartford, New York Office (Onsite)

Reports To: 

Manager, IT Service Desk, North America

What We’re Looking For:

Requirements:

• We are seeking individuals who already have some experience in troubleshooting problems with computer hardware (desktops, laptops, printers) software (Windows, Office, etc.) or support

• Show us that you have the aptitude to learn and grow - we’d like to see an Associate degree in a technology related major, but we are flexible depending on your experience and who is driven and willing to learn

• We are seeking a key individual to represent our department in customer service while providing technical support as a front-line support representative

• Ideal candidates will need to have the aptitude, drive, and ambition to excel individually and as part of a team who strives to elevate and contribute to a positive team and company culture

• The ability to communicate effectively, exhibit a positive attitude under pressure, and engage well with others

• Work with a sense of urgency that leans toward action and ownership with focus on the most impactful outcomes

• CompTIA A+ certified or obtain the certification within the first 6 months of employment  training provided

• Any additional industry certifications in Windows Desktop Administration, IT Support, Microsoft 365, Security, or Networking are a huge plus

• Ability to lift up to 40 pounds to assist in hardware inventory and shipment processes of IT equipment

Unleash your potential: What you will be doing and owning:

• Be a punctual and positive on-site presence representative for the IT Service Desk and the IT Department in our New Hartford, NY headquarters

• Be part of a team that focuses on supporting an ideal user experience and providing stable systems that make their work as seamless as possible

• Leverage modern SaaS based tools for ticketing, remote support, and endpoint management

• Manage user accounts, group membership, and support for end user systems, including communication and collaboration platforms

• Help build the knowledge base with solutions that improve the support experience – review solutions created by other Service Desk team members for accuracy and consistency

• Security is everyone’s responsibility and in this front-line role we need you to reinforce a positive culture of cyber security

• Take part in a paid after-hours rotation for critical system outage support

• We’re all about continuous improvement and expect the same from you! See something, could we be doing better? Bring it forward so we can work as a team to improve - we offer growth opportunities and reward those who propel our business forward

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Onsite interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected] .  If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website. 

Compensation

$24.00 – $27.00 per hour

_ The base salary range for this position is commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable. _

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