Job Description

Requisition No: 857442 

Agency: Highway Safety and Motor Vehicle

Working Title: MS COMPLIANCE OFFICER III - 76005390

 Pay Plan: Career Service

Position Number: 76005390 

Salary: $43,307.28 Annually 

Posting Closing Date: 08/04/2025 

Total Compensation Estimator 

Division of Motorist Services

Bureau of Motorist Compliance

*Career Service*

*Open Competitive*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Mary Lewis, (850) 617-2547

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 
Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan 

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilitites
This position will be responsible for the quality assurance monitoring of licensed Driving Under the Influence (DUI) Programs in Florida by conducting DUI Program Site Visits, preparing Site Visit Reports, and investigating complaints. This position will be responsible for researching, developing, implementing, and facilitating training content and techniques in accordance with Florida Statutes and Florida Administrative Code for the DUI Pre-Service Trainings. The incumbent in this position will serve as a liaison between the Department, DUI Programs, and DUI and Special Supervision Services (SSS) customers. This position will also be responsible for participation in, and documentation of SSS Appeal Hearings. 

Knowledge, Skills, and Abilities

• Knowledge of the consequences for DUI and impaired driving offenses
• Skill communicating effectively and efficiently, both orally and in writing 
• Ability to understand, interpret and apply state and federal motor vehicle laws, and agency policies
• Skill in auditing, reviewing, or analyzing data for compliance with regulatory requirements, determining key issues and developing solutions
• Knowledge of quality assurance practices and principles
• Ability to collect, evaluate and analyze data to develop alternative recommendations to the improvement of operational and administrative practices
• Ability to plan, organize and direct program activities
• Skill in customer service and public relations, including exercising tact, diplomacy, and patience with a diverse group of individuals 
• Knowledge of the principles of adult education and training and development techniques
• Ability to speak in front of groups and make effective presentations 
• Ability to organize data into a logical format for presentation in reports, training documents, policies, procedures and other written materials
• Experience with driver license records, the Florida DUI System, Ignition Interlock Device services, and/or substance abuse counseling 
• Ability to exercise independent judgment and work independently with minimal supervision 

Preferred Qualifications
Preference will be given to candidates with the following:

• Experience in human services program monitoring and/or administration.
• Experience in Microsoft Office Suite applications, including as Word, Excel, Access, Outlook and/or PowerPoint.
• Knowledge, skill or experience in analyzing information or documents for compliance with laws, rules, regulations, policies and/or procedures.
• Experience performing customer service duties, including handling complaints and problem-resolution.
• Experience in preparing written reports and/or presentations.

Job-Related Requirements

• This position requires the ability to travel frequently and may require working evenings, weekends and overtime, for which the selected applicant will either earn leave compensation or be allowed to offset.
• In accordance with F.S. 322, selected applicant must possess a valid Class E or higher driver's license. A check of the applicant’s driving history record will be conducted.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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