Job Description

Medical Receptionist – Outgoing, Charismatic, & Confident

🚀 Immediate Start – Will Train! 🚀

About Us:

At Mentally STRONG, we are more than just a comprehensive mental health outpatient facility—we are a team dedicated to empowering individuals and families with the tools to take control of their mental health. Our commitment to excellence and patient care drives us to seek a charismatic, confident, and sales-savvy Medical Receptionist who thrives on personal interactions and creating positive patient experiences.

About the Role:

As the first impression of our clinic, our Medical Receptionist plays a crucial role in creating a welcoming and supportive environment for our patients. This position is perfect for someone who is naturally outgoing, personable, and not afraid to engage with people—whether it’s making patients feel at ease, confidently explaining our services, or even handling financial discussions with professionalism and ease. No prior medical experience? No problem! We provide full training to set you up for success.

🕒 Hours:

• Monday – Thursday: 7:30 AM – 5:00 PM
• Friday: 8:30 AM – 3:00 PM

Key Responsibilities:

🔹 Customer Service & Patient Engagement:

• Be the friendly face that welcomes every patient with warmth and confidence.
• Proactively engage with patients to build rapport and promote our services.
• Manage scheduling, confirming, rescheduling, and canceling appointments while ensuring efficiency and a full schedule.
• Handle patient inquiries with professionalism, clearly communicating our policies, services, and payment options.
• Upsell and educate patients on our offerings to ensure they receive the most beneficial care.

🔹 Insurance & Financial Transactions:

• Verify insurance coverage and benefits before appointments, explaining coverage details to patients.
• Assist patients with understanding their financial responsibilities and confidently discuss payment options.
• Process patient payments, co-pays, and other fees while ensuring accuracy in transactions.

🔹 Administrative & Office Support:

• Manage incoming calls, emails, and faxes, directing them to the appropriate staff members as needed.
• Maintain accurate patient records in compliance with HIPAA regulations.
• Assist in enforcing clinic policies, including no-show and payment policies.
• Keep the reception area organized, inviting, and stocked with necessary materials.

What We’re Looking For:

✅ An outgoing and charismatic personality—you love talking to people and making connections.
✅ Confidence in sales conversations—you can comfortably explain services and financial matters.
✅ A problem solver who thrives in a fast-paced environment.
✅ Ability to learn insurance verification processes and explain coverage to patients.
✅ Ability to learn EMR systems and office software.
✅ A fast learner, eager to learn and grow in a professional setting.
✅ Strong organizational skills and attention to detail.
✅ Ability to maintain confidentiality and adhere to HIPAA regulations.

Our Investment in You:

💲 Competitive hourly rate: $17/hour with a $0.50/hour increase after three consecutive positive reviews (approximately 90 days).
💼 Comprehensive benefits package, including health, dental, vision, short- and long-term disability, pet insurance, and identity theft protection.
🏖️ Paid time off + 9 holidays.
💰 401K + profit sharing after one year of employment.
🤝 A dynamic and supportive team environment where your energy and personality will be celebrated!

If you’re a confident, engaging, and proactive individual who thrives in a patient-centered environment and isn’t afraid of sales, we’d love to have you on our team!

📩 Apply today and start your journey with Mentally STRONG!

Before applying, please check out our website at

 

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