Job Description
Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.
Position: Medical Assistant
Department: Dermatology
Schedule: Full Time
Position Summary: Performs clinic support in both the clinical and administrative areas:
In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care.
In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting. Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Duties include:
ESSENTIAL RESPONSIBILITIES / DUTIES: Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families.
- Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication.
- Monitors patient flow including waiting room activity and communicating wait time updates to patients. Informs nursing staff, technical staff and/or supervisor of arrival of patients.
- Conducts pre-visit chart review and preparations for upcoming visits, including: Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift). Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols.
- Greets patient in waiting room and escorts to exam room
- Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy.
- Assists with intake process in the following areas as determined by departmental needs
- Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions.
- Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician.
- Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills
- Provides basic skin care, including but not limited to: application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps. Redundant to Q above
- Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations. Must arrange for Registered Nurse to be present for wound assessment with each dressing change.
- Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy). Draping and prepping patient under the direction of the licensed nurse or provider
- Provides basic patient equipment care including but not limited to: changing hearing aid batteries, applying splints/prostheses, etc.
- Helps to complete patient visit: Prints disposition forms and patient education materials Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee
- Strictly adheres to isolation procedures as initiated by licensed personnel.
- Performs initial cleaning/decontamination of equipment/materials and instruments.
- Checks inventories, and restocks, replaces, assembles patient equipment and supplies.
- Utilize the care team's population health management registry or other applicable database for preventative care outreach, including: Review of patient data Reminding patients of test/screening needs (i.e. by phone, letter) Prints and displays care team registry data or other applicable database data
- Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee. Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment. Prepares supply order form
- Understand, respect and demonstrate patient confidentiality in all endeavors Performs other duties as needed.
Performs clinic support in both the clinical and administrative areas:
- In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care.
- In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting.
- Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.
Advanced Clinical Activities:
Chronic wound treatment (e.g. assist in wound graft) MOHS surgery Excisional surgery Laser treatment Cool/Sculpting treatment Other Cosmetic Procedures (e.g. peels, fillers) Urodynamic studies Flow rate/voiding trials Low-dye taping Phototherapy and PUVA.
Clerical Support : Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments.
General Duties: Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. Orientation of new staff; serves as a resource to float pool staff Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital's cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital's mission and goals
JOB REQUIREMENTS
EDUCATION:
Work requires of HS diploma or GED plus at least one of the following:
- Successful completion of a medical assistant program or
- Successful completion of the-second medical-surgical clinical rotation or
Equivalent combination of education and healthcare related work experience.
EXPERIENCE:
Requires at least two years of previous work experience. Experience in clinical setting is preferred
KNOWLEDGE AND SKILLS:
- Must pass clinical competency testing.
- Ability to effectively speak, read, and write English.
- Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc.
- Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
- Organizational skills to set priorities and efficiently complete assigned work.
- Ability to accurately interpret and utilize basic medical terminology and abbreviations.
- Ability to work independently and to make decisions based on department polices and established procedures..
- Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information.
- Must be able to maintain strict protocols of all confidential or sensitive information
Equal Opportunity Employer/Disabled/Veterans
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Job Tags
Full time, Fixed term contract, Work experience placement, Immediate start, Shift work,