Main Responsibilities:- 1:1 Coaching Where appropriate identify staff for coaching, which typically takes place one-on-one. Assess engineer’s English level and prepare coaching sessions in line with business needs. Provide coaching feedback to engineers on areas of improvement.- Workshops Deliver and prepare workshops in soft skills and cross-cultural communication topics according to business needs.- Quality Monitoring Monitor engineer’s level of English, intercultural skills for phone calls, emails, and chat messaging. Develop coaching plan in line with staff performance and consultation with team managers. - Other: Conduct English interview assessments for new hire candidates. Provide proofreading services for FAQs, emails, templates, etc. Work with the LanSpec team in developing new projects. Position reports to on-site client manager.
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Job Responsibilities: This person will work as an order manager, tracking parts, receiving orders, managing site access, and attending to the administrative and operational needs of the sites. This person will work closely with Excel, BFS, and Client systems to track...