Job Description

Hotel Front Desk Full Time Afternoon Receptionist Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities:

• Field customer complaints when necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications:

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent

About Company: Best Western Plus Riverfront is located on the banks of the Missouri River. We have an amazing staff with a lot of longevity some 17 years and others just a few months. Most at least a year or two. We are looking for dynamic people who want to join our team and make our work days fun and the guests pleased with consistently outstanding service. Our company offers a very competitive pay rate, as well as bonuses you can count on. There are other benefits, such as vacation, select health care, 401(k), employee rates, and the use of our facilities like the pool and gym when you are off work. We hope you will consider joining our Hospitality Family.

Job Tags

Full time, Start working today, Flexible hours,

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