Job Description

SUMMARY

Hillside Garden Ace Hardware is a family-owned and operated hardware store & garden center located in Belmont Massachusetts. For over 80 years, we have taken pride in offering a wide selection of quality plants, yard products, and gardening accessories, and we are looking for a customer service superstar to join our team!

At Hillside Garden Ace Hardware, we employ customer-driven people that are dedicated to creating a refreshing and helpful shopping experience. For our employees, we offer a fun, fast-paced, and challenging workplace with the opportunity for growth. We are committed to maintaining a work environment that encourages trust, hard work, efficiency, self-motivation, initiative, continuous improvement, and teamwork.

OBJECTIVE

The Sales Associate is responsible for engaging with customers on a routine basis in order to provide the highest level of customer service. Maintenance of merchandise as well as the knowledge of products, and locations, is key in optimizing the shopping experience of the customer.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Strong Knowledge of Perennials/Annuals and or Herbs and Veggies, or past employment experience in these areas is HIGHLY PREFERRED!
• Basic knowledge of soils, fertilizers, pests, and plant-related disease a plus
• Engage with customers by greeting, acknowledging, and offering product recommendations based on strong product and property knowledge
• Communicate with team members based on customer inquiries in order to provide outstanding customer service
• Assist with the movement of inventory through restocking, floor moves, and display maintenance
• Perform other general maintenance tasks including housekeeping and product maintenance
• Maintain knowledge of company policies and procedures when pricing merchandise
• Performs related duties and fulfills responsibilities as required
• Ability to operate forklift and front-loader, or willingness to learn

COMPETENCIES

Customer Focus

Communication

Reliable

Ability / Initiative to Learn

PREFERRED EDUCATION AND EXPERIENCE

Work or personal experience in the retail, horticultural, or gardening fields preferred. A demonstrated ability to offer excellent customer service skills, and strong verbal communication skills.

WORK ENVIRONMENT

This job operates in an active retail store environment. This job may be either indoors or outdoors or both. Work in hot and humid temperatures will be necessary.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

This position requires frequent standing, walking, climbing, stooping, kneeling, crouching and / or crawling. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

POSITION TYPE / EXPECTED HOURS OF WORK

Flexible hours. Work schedule will consist of shifts between the hours of 8am and 7pm, totaling between 32 and 40 hours per-week. Sundays and Mondays are mandatory for this position.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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