Job Description

At Key Talent Partners, we are your ultimate partner in recruiting and staffing. Whether you're searching for the perfect fit for your team or exploring your next career opportunity, we connect businesses with exceptional talent and professionals with the roles they deserve.

Title: Field Service Manager

Location: San Francisco, CA.

Experience level: Mid-senior

Experience required: 7 Years

Education level: Bachelor’s degree

Job function: Engineering

Industry: Consumer Electronics

Compensation Range: $80,000 - $110,000

Relocation assistance: No

Visa sponsorship eligibility: No

About the role:

Our client, a pioneer in technology, solutions, and services, is seeking a Field Service Manager to empower a talented group of technical Digital Service Specialists who proudly service and support the company’s hardware and software technology-based solutions and keep their innovative customers moving forward.

Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot? The Ideal candidate will have a background in service management within the tech industry, hands-on technical experience, strong leadership skills, and solid communication and time management abilities.

Some responsibilities include:

• Managing a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
• Selecting, hiring, training, and developing current and new technical representatives.
• Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
• Overseeing the warehousing process as it relates to merchandise and inventory.
• Responsible for the development and education of the team as it relates to new technology in an evolving industry.
  

Requirements

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience.
• Team management of two or more employees.
• Service management experience in the technology industry.
• Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of the Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
• Strong communication skills, including the desire to develop and lead a team.
• Possess excellent time management skills.
  

Benefits

The company demonstrates a commitment to employees by offering a full range of rewards, including competitive compensation and benefits.

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