Desktop Support Technician Job at SKIN AND CANCER INSTITUTE, Las Vegas, NV

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  • SKIN AND CANCER INSTITUTE
  • Las Vegas, NV

Job Description

Desktop Support Technician  

 

Job Description  

  • Manages help desk tickets promptly  

  • Ensures security protocols are followed and enforced.  

  • > span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW200598185 BCX8"> responds to hardware and software problems, including third-party applications.  

  • Support email related issues (O365) 

  • Help with server room maintenance, UPS Backup batteries maintenance, server room cabling, etc.  

  • Implement device upgrades for office workstations, servers, and network equipment.  

  • Image and deploy hardware/software for new hires and acquisitions.  

  • Use remote control tool to assist end-users when needed  

  • Resolve LAN/WAN/VPN issues such as network performance and connectivity.  

  • IT asset management of PC and other IT equipment, ensuring all equipment is appropriately asset tagged and recorded. Newly issued software must be properly licensed.  

  • Create a network, hardware, and software documentation for different systems.  

  • Support Microsoft Windows server technologies (Server 2012 R2/2016/2019/2022) operating systems, DNS and Active Directory, and virtualization platforms such as Hyper-V.  

  • Plan, prioritize, organize, and complete work to meet established objectives  

Job Requirements  

  • Minimum 3+ years of IT Support experience  

  • All current Microsoft Desktop Operating Systems (10/11) 

  • Microsoft Windows Server 2012R2/2016/2019/2022 

  • Experience with Office 365 Suite, including O365 Outlook desktop/web application.  

  • Active Directory, Group Policy  

  • Experience with LAN and WAN technology and firewalls  

  • Experience with help desk support  

  • Knowledge of PC hardware, printers, and troubleshooting  

  • Knowledge of IP networking/DHCP/VPN and Wi-Fi  

  • Bilingual (English and Spanish) a plus  

  • Must be authorized to work in the United States  

Job Tags

Remote job,

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