Job Description

Desktop Support Technician  

Job Description  

• Manages help desk tickets promptly  

• Ensures security protocols are followed and enforced.  

• > span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW200598185 BCX8"> responds to hardware and software problems, including third-party applications.  

• Support email related issues (O365) 

• Help with server room maintenance, UPS Backup batteries maintenance, server room cabling, etc.  

• Implement device upgrades for office workstations, servers, and network equipment.  

• Image and deploy hardware/software for new hires and acquisitions.  

• Use remote control tool to assist end-users when needed  

• Resolve LAN/WAN/VPN issues such as network performance and connectivity.  

• IT asset management of PC and other IT equipment, ensuring all equipment is appropriately asset tagged and recorded. Newly issued software must be properly licensed.  

• Create a network, hardware, and software documentation for different systems.  

• Support Microsoft Windows server technologies (Server 2012 R2/2016/2019/2022) operating systems, DNS and Active Directory, and virtualization platforms such as Hyper-V.  

• Plan, prioritize, organize, and complete work to meet established objectives  

Job Requirements  

• Minimum 3+ years of IT Support experience  

• All current Microsoft Desktop Operating Systems (10/11) 

• Microsoft Windows Server 2012R2/2016/2019/2022 

• Experience with Office 365 Suite, including O365 Outlook desktop/web application.  

• Active Directory, Group Policy  

• Experience with LAN and WAN technology and firewalls  

• Experience with help desk support  

• Knowledge of PC hardware, printers, and troubleshooting  

• Knowledge of IP networking/DHCP/VPN and Wi-Fi  

• Bilingual (English and Spanish) a plus  

• Must be authorized to work in the United States  

Job Tags

Similar Jobs