Job Description

Salary: $70,000 - 80,000 per year Requirements:

• A Bachelor’s degree in Computer Science or Information Technology is a plus.
• Experience working in a Managed Service Provider environment is preferred.
• A minimum of 10 years of industry experience in design, installation, configuration, and support.
• A self-motivated individual who can effectively work both independently and within cross-functional teams.
• Experience with service delivery in a cloud services environment is advantageous.
• Excellent written and verbal communication skills along with problem-solving abilities are essential.
• Proficiency in ConnectWise/LabTech is required.
• Availability to work off hours if needed is mandatory.

Responsibilities:

• Collaborate with team members in designing, implementing, and supporting current and future systems.
• Design, upgrade, and implement various technologies such as Active Directory, Exchange, VMware vSphere, Veeam, SharePoint, Enterprise Storage Devices, and assorted network equipment.
• Make recommendations and procure network equipment and technologies based on capacity planning and benchmark testing.
• Monitor and maintain data center physical cages located in Northern NJ, with prior data center experience required.
• Analyze, design, test, maintain, monitor, support, and implement WAN/LAN, internet, and intranet using Cisco, Dell, HP, SonicWall, WatchGuard, and vSphere technologies.
• Proactively improve your knowledge of Amazon EC2/Citrix and related technologies.
• Demonstrate the ability to address problems at their root by stepping back to understand broader contexts rather than merely treating symptoms.
• Show a strong aptitude for troubleshooting and problem-solving specifically at the networking layer.
• Follow detailed support procedures, keep system documentation up to date, and track issue entries thoroughly.
• Take ownership of technical issues reported by clients and drive them to resolution with the help of the support team.
• Lead small projects to completion and actively participate in requirements gathering and definition.
• Maintain management reporting on key system availability and performance metrics.
• Collaborate with hardware vendors to ensure timely issue resolution.
• Deploy, maintain, and support critical systems, including devices, storage, backup, disaster recovery, and ancillary infrastructures.
• Review and assist with backup and recovery efforts as needed.
• Prepare and deliver status reports on current activities and projects.
• Engage in the procurement process actively.
• Act as an off-hours escalation contact during unplanned events.
• Participate in on-call and emergency support for production systems and services.
• Possess working knowledge of network protocols and strong problem-solving abilities.
• Exhibit excellent communication and presentation skills.
• Be a professional, reliable, and adaptable team player capable of working well under pressure.
• Manage vendor relationships for hardware and software support and warranties.
• Handle multiple tasks simultaneously with ease.

Technologies:

• Active Directory
• Citrix
• Cloud
• Cisco
• EC2
• Hardware
• Support
• LAN
• Network
• Security
• SharePoint
• VMware
• Veeam
• AWS
• Azure
• Firewall
• Flow
• Mobile
• Office 365
• Windows

More:

We are seeking an individual eager to elevate their career from Level 1 to Level 2 as they embrace a unique opportunity to be part of a growing technology services provider specializing in cyber security and cloud solutions. Our committed team is passionate about delivering outstanding custom solutions and exceeding customer expectations. The ideal candidate is a dedicated technology professional with a strong work ethic and a proven track record, ready to join our fast-growing boutique technology firm.

We offer a dynamic and collaborative work environment allowing you the excitement of crafting custom solutions. We provide a competitive base salary complemented by bonuses, medical benefits, and a 401(k) plan. This role will require visits to our northern NJ data center, and flexibility in working hours is essential, as projects may necessitate night or weekend work. We emphasize a culture of engagement from day one, seeking individuals who thrive in innovative settings and appreciate the unique energy that accompanies creating custom tech solutions.

To apply, candidates are required to submit a short video introduction (2-3 minutes) that includes their name, interest in the position, relevant experience, and any additional information they find pertinent.

Job Tags

Full time, Work at office, Night shift, Weekend work,

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