Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
In Fort Worth’s lively Sundance Square, this hotel features rooms with 32-inch cable LCD TVs. Free daily newspapers are available in the lobby. An outdoor pool and hot tub are on site. Rooms at Courtyard Fort Worth Downtown/Blackstone feature white linens and a large work desk. The on-site Corner Bakery is open all day and has deli-style sandwiches and baked goods. Guests can also order room service. Courtyard Fort Worth Blackstone’s gym features cardio machines with individual TVs. An airline reservation desk, laundry facilities and ATM are also available. Fort Worth Stockyards’shops and restaurants are 3 miles away. Guests can reach Trinity Railroad Express subway station in a 1 miles walk from the property. Couples in particular like the location – they rated it 9.3 for a two-person trip. We speak your language!

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