• Perform risk assessment via an empathetic interview of the injured worker over the phone.
• Provides outstanding claimant service and builds trust with the injured worker.
• Sets the direction in terms of what level of clinical oversight is needed on the claim.
Keep all parties - injured worker, claims adjuster, physician, referral source
• - informed on case progress.
• Help facilitate direction of care, including referrals to different providers, by delegating to support nurse and other support staff.
• Reviews medical records post appointment and checks for compliance with Evidence Based Medicine
• Determines if the claim needs ongoing nurse oversight
• Works collaboratively with support nurse and other support staff and ensures all delegated tasks on the case are getting done.

• Degree from applicable program of training and a minimum of 3 years clinical experience in an acute care setting required.
• Active Registered Nursing license or equivalent within the state of practice or states in which CM is performed.

• Bachelor's degree preferred.
• Workers' Compensation experience is preferred.
• CCM, CRRN or equivalent preferred
• Experience triaging injuries or other medical issues is desirable

• Empathetic, patient-centric disposition
• Motivated to make a difference in lives of individuals dealing with injury related setback
• Very particular about getting things done on time
• Comfortable delegating tasks and ensuring they get done
• Comfortable working with offshore team
• Strong written and oral communication skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment
• Ability to work independently without much oversight
• Ability to work in a process-based environment where multiple people will be working on the same case, supporting the nurse

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.