Job Description
DESCRIPTION
Amazon’s North American Customer Fulfillment team is looking for an intuitive, high-judgment, self-motivated, and creative communications professional to join its growing team! Fulfillment Centers are where Associates bring Amazon orders to life for our customers.
As an Internal Communications Specialist, you’ll help manage strategic and tactical internal communications for our associates and leaders within Fulfillment Center among multiple platforms, interfaces, and programs. From creating employee-facing communications about critical policies and changes to developing proactive and reactive communications plans, you will be a key partner to various teams within the Fulfillment Center (Operations, PXT, Safety, Learning, Affinity Groups, Senior Leaders, etc.)
The successful candidate will be organized, detail oriented, self-motivated, able to act independently, have exemplary writing skills, a proactive work ethic, able to handle confidential information, as well as a demonstrated ability to respond effectively to changing workloads and priorities. Must be a team player, have the ability to communicate well and to manage multiple assignments and people simultaneously.
Key job responsibilities
• Develop strategic and innovative internal communication plans, adjust as needed
• Ensure communication strategy is consistent and reflects the organization’s strategic vision
• Coordinate timely delivery of content across internal channels
• Ensure consistent framing of messages
• Assist with internal communications for associates and leadership among multiple platforms, interfaces, and programs (e.g. Voices in Action, Start Up communications, Installments, Posters, Acid Feeds, etc.)
• Create, edit, design, and print visually appealing internal publications
• Act as the site’s Rewards and Recognition program’s owner in partnership with GMA, operations and Senior Leaders (including but not limited to Swag, Tier 3 recognition program, etc.)
• Manage complex, fast-moving, and unexpected communications challenges with an ability to identify trends and look around corners for risk
• Proactively build trust and maintain strong, cross-functional relationships with key internal stakeholders ranging from operations, associates to Senior Leaders
• Be the employee experience advocate, representing and protecting this through all communication strategies and decision-making
• Manage site’s social media account
• Edit and revise content as necessary
• Think and plan ahead, manage time effectively
• Weekly site walks with Site Leader to distinguish gaps in communication between departments
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
Job Tags
Full time, Work at office, Flexible hours, Shift work, Night shift,