Job Description

Job Description and Duties

*IF YOU HAVE ALREADY APPLIED TO THIS POSITION BASED ON THE PREVIOUS ADVERTISEMENT, YOUR APPLICATION REMAINS UNDER CONSIDERATION AND YOU DO NOT NEED TO RE-APPLY*

*PLEASE NOTE: This position involves  dispatcher duties and the operation of radio communication systems within a law enforcement setting*

Metropolitan State Hospital is located in the city of Norwalk.

Minimum Qualifications (MQs) are the most basic criteria an applicant must meet in order to apply for this position.

Minimum Qualifications

Education: Equivalent to completion of the 12th grade AND:

Either I:
Experience: Six months of experience in the California state service performing the duties of a Dispatcher-Clerk.

Or II:

Experience: One year of experience in dispatching work involving the operation of radio communications equipment/systems.

Or III:

Experience: Two years of experience involving a substantial amount of direct and telephone contact with the public and the responsibility to perform numerous tasks simultaneously .

Job Duties:

The Communications Operator performs a variety of duties including operating multi-frequency/channel radio telephone systems and computer-aided transmitting and receiving equipment to receive calls from field units, telephones, or other sources; filling out dispatch logs or typing entries into computer terminals; receiving and transmitting reports of incidents and requests for assistance; answering telephone requests for information; relaying calls for emergency services vehicles, other law enforcement agencies, or other assistance requested by field units. The ideal candidate will be highly motivated, dependable, self-initiating and have excellent work habits. The candidate must be able to work effectively in an often stressful and high-paced environment.  The candidate must have excellent verbal and written communicable skills and ability to develop and maintain professional work relationships with all levels of staff.

NOTE :  This classification is identified as a “Sensitive Position” which requires a successful substance screening and POST background screening clearance.

To be considered for this Job Opportunity, applicants must have eligibility by way of: permanent civil service status, be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. IF YOU DO NOT HAVE ELIGIBILITY, YOU MUST TAKE THE EXAM.

Exam Link:

This advertisement will run until filled with the following cutoff date for review of applications: 1st and 15th of each month.

***Click on the link to complete the Department of State Hospitals Recruitment Survey: 

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

• The position(s) require(s) a Drug Screening be passed prior to being hired.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.

Unless there is a specific request to be notified via USPS mail, our main contact will be via email. Email correspondence regarding this job posting will primarily come from [email protected]. It is the applicant’s responsibility to check their email inbox, including junk/spam emails for any correspondence regarding their application status. In addition, applicants are encouraged to keep their CalCareers profile updated with a current telephone number, mailing address, and email.

Employees applying for this position who wish to be considered on a transfer basis must meet the minimum qualifications and all transfer rules. You may also be required to provide additional documents, such as copies of your college transcripts during the screening process when applicable. Please provide proof of the highest paying class you were permanently appointed to from an eligible list.

All Examination and/or Employment Application forms must include: “to” and “from” dates (month/day/year); time base; and civil service class titles. Examination and/or Employment Application forms received without this information will be rejected. Resumes will not be accepted in lieu of a completed Examination and/or Employment Application (STD. 678) form.

Note : If you are applying for multiple positions, you must complete a STD 678 for each position separately. Incomplete applications or applications received with multiple positions listed on one application will not be considered .

EMAILED OR FAXED APPLICATIONS WILL NOT BE ACCEPTED

Applicants are responsible for obtaining proof of mailing or submission of their applications to MSH-Human Resources Department, Selection Services Unit.  Confirmation/receipt of USPS mailed submittals can only be provided for by Certified Mail.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of State Hospitals

DSH - Metropolitan

Attn: Human Resources

11401 South Bloomfield Ave

Norwalk , CA 90650

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of State Hospitals

DSH - Metropolitan

Human Resources

11401 South Bloomfield Ave

Norwalk , CA 90650

Offices are closed on weekends and holidays.

07:30 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the website and the website.

Working for the State offers great opportunities, generous benefits, and career development. Benefits information may be obtained by going to 

In addition, you can look forward to:

*Free parking

*Convenient to public transportation

*Located near multiple eateries and major freeway access

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website:

Human Resources Contact:
Selections Services Unit
(562) 521-1814
[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Coordinator
(562) 455-4147
[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Job Tags

Holiday work, Permanent employment, Full time, Weekend work,

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