Chat Support Agent Job at Earls Plumbing & Drain Cleaning, Fountain Valley, CA

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  • Earls Plumbing & Drain Cleaning
  • Fountain Valley, CA

Job Description

This is a remote position.

Job Description: Chat Support Agent

Department: Wholesale

Reporting Structure: Reports to Customer Service Manager

Summary:

Earls Plumbing & Drain Cleaning is seeking a Chat Support Agent to join our team. As a Chat Support Agent, you will be responsible for providing exceptional customer service through online chat support. This role plays a crucial part in ensuring customer satisfaction and resolving inquiries in a timely manner.

Responsibilities:

  • Respond to customer inquiries and provide support through online chat
  • Resolve customer issues and complaints efficiently and effectively
  • Maintain a positive and professional attitude at all times
  • Collaborate with other team members to ensure seamless customer service
  • Document all customer interactions and follow up as needed

Qualifications:

  • Excellent written communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize tasks effectively
  • Previous customer service experience preferred
  • Knowledge of plumbing and drain cleaning industry a plus

If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we want to hear from you. Apply now to join our team as a Chat Support Agent at Earls Plumbing & Drain Cleaning!



Job Tags

Full time, Remote work,

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